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Building teams that deliver 

“Success here comes from strong relationships and clear communication. People genuinely work together to deliver the best outcome.” 

As Customer and Field Services Manager, Georgia Nuttall oversees both customer service operations and field engineering teams, ensuring a seamless and high-quality experience for customers. Her role combines operational oversight, performance analysis and a strong focus on building relationships across the business. 

Georgia joined Blueleaf in early 2024 and has progressed quickly - moving from Servicing Team Lead to Customer Service Manager, and now into a role with responsibility across both customer and field services. Being part of a newly formed customer service function gave her the opportunity to help shape processes and define what great service looks like at Blueleaf. 

As the business evolved, she played a key role in bringing service engineers closer to the wider operation, driving greater alignment across teams. 

Her proudest achievement has been building a cohesive, high-performing customer service team. By focusing on individual strengths and shared purpose, she has created a team that consistently delivers strong SLA performance and receives positive feedback from both customers and colleagues. 

Georgia credits her development to a combination of trust, hands-on experience and coaching. She values the variety in her role and the relationships she has built and encourages others to embrace change and get involved to make the most of the opportunities available.